The Philippines has overtaken India as the new call-center capital of the world. This means that when you’re on the phone to a call-center in the US, you’re most likely talking to a Filipino agent. They’re working all night long, while everybody else is asleep. New Filipino Heroes Wanted Why has the Philippines overtaken India in voice services? Jana Kleibert, a lecturer from the University of Amsterdam, says it is about the talent pool. “The main attraction lies in the fact that there is a very large talented work force that is English-speaking and English speaking with an accent that is very understandable especially to North Americans,” Jana says. “The second thing is the work force is also well educated which makes it easier to transfer service-based tasks. And there’s a cultural affinity with North America that also helps in communicating and performing customer services.” Rory Zachs, the general manager of a US-based company, PCM, says the company has a largely young...
Welcome to my site. A bit about myself. I’m a professional journalist, academic researcher, and editor with more than two decades of experience in multimedia work. I'm also a serious photography hobbyist whose interests range from travel to portrait images. I hope you enjoy reading my stories and looking at the photos I have taken while jogging, walking around cities and villages or just when I'm gardening. :)